At Riya Shoot, we value customer satisfaction and want you to be confident in every purchase. If you are not fully satisfied with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

  • Products are eligible for return if they are damaged, defective, or incorrect upon delivery.

  • To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase.

  • Requests must be made immediately upon delivery.

2. Return Process

  • Contact us through our official communication channels to request a return.

  • Once your request is approved, our team will guide you on the return procedure.

  • Products returned without prior approval may not be accepted.

3. Refunds

  • Since we operate only on Cash on Delivery (COD), refunds are provided in the form of cash at the time of product collection or through an agreed method of reimbursement.

  • Refunds are processed only after inspection and approval of the returned product.

  • Processing time may vary depending on location and courier arrangements.

4. Replacements

  • If you prefer, eligible items may be replaced instead of refunded.

  • Replacement is subject to product availability.

5. Non-Returnable Items

  • Items that have been used, damaged due to mishandling, or returned without original packaging will not be accepted.

  • Certain promotional or clearance items may also be ineligible for return.

6. Policy Updates

  • Riya Shoot reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately once posted.

For any questions or concerns regarding this policy, please reach out to us at [email protected].